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Enter the email address you signed up with and we’ll email you a reset link. We do not guarantee any links on this page to be live. Data recovery and XML clean-up for compatibility may have interferred with text continutity. SRIINet Community Principles I want to welcome the services community to the future of the services industry and to this important forum.
Definitions I know that it will be hard work, but I definititely feel there is a huge need to establish some definitions in this new services innovation field. Having said this I also know that both the definition of service and the definition of innovation have attracted hundreds of experts and scolars attempting to define these two items alone, with doubful results thus far. So indeed it will be a hard job to complete. That part of the world of work that is given away for free.
Let me explain both a bit. Both are nessesary but not sufficient enablers. If that would be true, Florence Nightingale would have been in the services business! Finally, I will not attempt at this point to join the two definitions and try to define “service innovation”. Lets save that one for later.